Burns & McDonnell End User Support Technician in Brea, California
Service Desk Analysts provide immediate technical support and assistance to our employees and customers, with a strong emphasis on customer support, teamwork, and sense of urgency.
Serve as the first point of contact for customers, in all Burns & McDonnell locations, seeking technical assistance over the phone, email, or assigned ticket
Perform remote troubleshooting via remote access tools
Assist customers with installation of new software packages, based on licensing requirements
Coordinate with IT Service Owners for the resolution of complex issues
Provide accurate information on IT products or services and their availability
Follow-up and update customer on request status
Identify and document resolution steps, for reoccurring issues, in knowledgebase
Identify and request updates for out-of-date knowledgebase documents
Participate in Problem and Change management processes as necessary
All other duties as assigned.
High school diploma or equivalent. Technical school or technical courses in computer repair a plus and may partially substitute for experience. Minimum of one year related experience. Basic knowledge of computer hardware and operating systems. Analytical and well organized. Good communication skills. Must be accurate. A certification preferred
Primary Location US-CA-Brea
About Burns & McDonnell
Burns & McDonnell is making the world a more amazing place with more than 5,000 engineers, architects, construction professionals, scientists and consultants on staff and growing. We strive to create amazing success for our clients and amazing careers for our employee-owners. We take on some of the world’s toughest challenges with the industry’s best thinking.
We have offices and projects spanning the US and the globe. We are proud to rank among FORTUNE magazine’s 100 Best Companies to Work For. Our culture of 100% employee ownership plays a major role in supporting that outcome. Each employee shares in the ownership of the firm, bringing the commitment of an owner to our projects. Clients appreciate that and have rewarded us with a 90% repeat business rate and decades-long partnerships. Pretty cool for a 100 year old firm that grows organically.
At Burns & McDonnell, you’ll have the opportunity to make a difference every day while fulfilling your personal and professional ambitions. Our entrepreneurial culture lets you guide your destiny and shape the path your career travels. And with more than 350 service specialties, your career and development options are abundant.
Burns & McDonnell is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans
Req ID: 180675