Burns & McDonnell Jobs

Description

The CVENT Corporate Services System Specialist will manage the event software platform, Cvent. The enterprise-wide software will play a pivotal role in optimizing event management at Burns & McDonnell. The Corporate Services System Specialist will work closely with planners, Marketing, IT teams, leadership, and end users to implement, maintain, and troubleshoot the system to meet the organization's evolving needs.

• Lead the setup, configuration, administration, and maintenance of Cvent software platform.

• Collaborate with event planners and stakeholders to understand event requirements and tailor Cvent solutions accordingly.

• Design and customize event registration websites, email communications and attendee surveys within the Cvent system.

• Implement event workflows, including registration, attendee management, and reporting.

• Provide excellent and timely customer service for end users and planners companywide.

• Stay up-to-date with emerging technologies and industry trends related to the software.

• Develop event reporting standards.

• Generate event reports and analyze data to provide insight and recommendations for event improvements.

• Develop and deliver training programs for Cvent end users.

• Ensure compliance with federal email laws and regulations.

• Lead development and implementation of procedures for configuration, and maintenance of Cvent.

• Identify opportunities to optimize processes, workflows, and data management.

• Collaborate with stakeholders to implement system improvements that enhance efficiency and reduce redundancy.

• Collaborate with marketing, IT, and third-party vendor to ensure Cvent is successfully integrated with other enterprise applications. Troubleshoot integration issues and identify opportunities for process automation.

• Manage system upgrades and new releases, conducting thorough testing to ensure the stability and functionality of the system before implementation.

• Address system-related issues promptly, diagnosing problems, and providing timely resolutions. Escalate complex issues to the appropriate teams or vendors as necessary.

• Foster strong relationships with various stakeholders, including planners, Marketing, department heads, end users, and IT teams, to ensure a collaborative approach to Cvent system management.

• Provide leadership, guidance, and instruction to less experienced staff.

• Responsible for QA/QC process adherence.

• Responsible for compliance with company and site safety policies.

• Performs other duties as assigned.

• Complies with all policies and standards.

Qualifications

• Bachelor’s degree in computer science, information technology, business administration, or a related field and 4 years relevant experience required

• Bachelor’s degree in Event Management, Hospitality, Marketing or related field preferred.

• Previous experience with Cvent software preferred.

• Strong technical knowledge of enterprise hardware, software, networking, and security systems is preferred.

• Strong analytical and problem-solving skills.

• Ability to work independently and as part of a team.

• Excellent communication and interpersonal skills.

EEO/Minorities/Females/Disabled/Veterans

Job Information Technology

Primary Location US-MO-Kansas City

Schedule: Full-time

Travel: No

Req ID: 241078

Job Hire Type Experienced #LI-SN #COR N/A