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Job Information

Burns & McDonnell End User Support Technician - Information Technology (Kansas City) in Kansas City, Missouri

Description

Under general supervision, provide high quality phone-based service desk support to Burns and McDonnell Employees regarding IT problems and service requests.

  • Must be flexible in working hours (e.g. weekday evenings, weekday overnights)

  • Using remote control tools solve 75% of incident calls on the first interaction with the customer.

  • Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.

  • Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.

  • Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk procedures related to client services.

  • Provide assistance in the areas of in-person, and project specific assignments as needed.

  • Provide training as needed to colleagues and IT peers.

  • Provide support for business applications.

  • Other duties as assigned.

Qualifications

  • High school diploma or equivalent.

  • Technical school or technical courses in computer repair a plus and may partially substitute for experience.

  • Minimum of one year related experience.

  • Basic knowledge of computer hardware and operating systems.

  • Analytical and well organized.

  • Good communication skills.

  • Must be accurate.

  • A certification preferred

  • Working knowledge of Microsoft server, workstation and networking technologies preferred

  • Working knowledge of industry standards with regards to system and network administration preferred

  • Possess excellent verbal and written communication skills.

  • Ability to solve PC related problems utilizing remote control tools preferred

  • Strong analytical and troubleshooting skills preferred

EEO/Minorities/Females/Disabled/Veterans

Job Support

Primary Location US-MO-Kansas City

Schedule: Full-time

Travel: Yes, 5 % of the Time

Req ID: 210505

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