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Job Information

Burns & McDonnell ServiceNow Developer in Kansas City, Missouri

Description

The ServiceNow Developer will be responsible for core system configuration. Gathering and documenting user and process requirements, functional requirements, and developing technical requirements. Developing workflowsto automaterequeststosupportallIT Service teams. The candidate willhave an understanding ofServiceNow functionality and how all ITIL processes can be implemented in ServiceNow. This includes, but is not limited to Incident,ChangeandProblemManagement, CMDB Management, Service Catalog,Technology Expense Management, and theProject PortfolioManagement. The ServiceNow Administrator will work closely with business and IT teams to gather input to support ongoing business needs for ServiceNow configuration, implementation and support. As new technologies emerge and impact ServiceNow, the ServiceNow Administrator is expected to learn these applications very quickly and resolve any problems involved in integrating new applications with our systems.

Key Job Functions:

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Strong understanding of ServiceNow Development Platform including, but not limited to, ITSM, CMDB, Asset Management, Change Management,Configuration, etc.

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ConfigureServiceNow applications and facilitate rollout of new applications and modules and configure Application UI andconfigureworkflow

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Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests

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Knowledgeandprogramming proficiency in JavaScript

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Identify system deficiencies and recommend solutions

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Ensure the latest releasesoftheServiceNow applicationareimplemented in a timely manner with minimal or no disruption to IT operations

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Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools

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Ensure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducible

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Ensure tool configuration consistency across development, test, and production environments

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Participate in ongoing production support and end user support

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Ability to efficiently and appropriately estimate work effort requirements

  • All other duties assigned

ConfigureServiceNow applications and facilitate rollout of new applications and modules and configure Application UI andconfigureworkflowCollaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requestsKnowledgeandprogramming proficiency in JavaScriptIdentify system deficiencies and recommend solutionsEnsure the latest releasesoftheServiceNow applicationareimplemented in a timely manner with minimal or no disruption to IT operationsMaintenance and continuous improvement of the processes, standards, policies, working methods, and toolsEnsure appropriate tools and processes are in place to have a development/production environment that is reliable and reproducibleEnsure tool configuration consistency across development, test, and production environmentsParticipate in ongoing production support and end user supportAbility to efficiently and appropriately estimate work effort requirementsAll other duties assigned

Qualifications

  • Bachelor's Degree in Computer Science, IT, Engineering, or related field

  • Minimum of 5 years of experience with computer programming languages and relevant work experience

  • Working knowledge in ServiceNow and proficiency in JavaScript/AJAX and SQL

  • Experience working in Agile development environments and understanding of the various Agile development methodologies

  • Excellent written and verbal communication skills

  • Excellent analytical skills

  • Excellent project management and time management skills

  • Strong problem-solving skills

  • Ability to present technical information in a a way that non-technical management and staff will understand

  • Focus on quality and attention to detail

  • Knowledge of database security procedures and protocols

  • Ability to work effectively on tight deadlines as necessary

  • Excellent teamwork and team building skills

  • ServiceNorw Certification

  • Microsoft Technology Associate (MTA) - Software Development Fundamentals

  • Prefer ITIL certification

  • Prefer 5 years of experience in Agile delivery methodologies

  • Prefer 5 years of experience with client/server and application system architectures and migration

  • Prefer experience with Java/J2EE

EEO/Minorities/Females/Disabled/Veterans

Job Web Development

Primary Location US-MO-Kansas City

Schedule: Full-time

Travel: Yes, 5 % of the Time

About Burns & McDonnell

Burns & McDonnell is making the world a better place every day. When we take on some of the world’s toughest challenges, we’re putting the industry’s best thinking to work, striving to create amazing success for our clients and amazing careers for our employee-owners. Our staff of more than 7,000 engineers, architects, construction professionals, scientists, consultants and business professionals is constantly growing.

We have offices and projects across the U.S. and around the globe. We are proud to rank among FORTUNE magazine’s 100 Best Companies to Work For. Our culture, powered by 100% employee ownership, plays a major role in getting us there. Each employee brings a high level of commitment to every project. Clients have shown their appreciation of this dedication, rewarding us with a 90% repeat business rate and decades-long partnerships. That’s pretty cool for a firm that started as a small engineering consulting shop back in 1898.

At Burns & McDonnell, you’ll have the opportunity to make a difference while fulfilling your personal and professional ambitions. Our entrepreneurial culture lets you guide your destiny and shape the path your career travels. And with hundreds of service specialties, your career and development options are endless.

Are you ready to create amazing?

Burns & McDonnell is an Equal Opportunity Employer Minorities/Females/Disabled/Veterans

Req ID: 200214

#LI-AH #COR

JOBS AT BURNS & MCDONNELL

Equal Employment Policy: It is the policy of Burns & McDonnell to offer equal opportunity in all areas of employment to all qualified individuals, regardless of race, color, religion, sex, age, national origin, veterans status, sexual orientation, gender identity, disability, or other classes protected by applicable law. View our EEO policy statements.

EOE including Disability/Protected Veterans

Accommodations for Applicants: Request accommodations.

Pay Transparency: View our nondiscrimination statement.

Recruitment Fraud Notice: Job offers claiming to be from Burns & McDonnell or its affiliates have been extended via email and other means by illegitimate senders. They may ask for sensitive personal information and/or financial contributions and purport to come from a Burns & McDonnell recruiter. Burns & McDonnell has no responsibility for fraudulent offers and advises recipients to notify us.

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