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Job Information

Burns & McDonnell ServiceNow Administrator in Mumbai, India


The ServiceNow System Administrator maintains the stability and usability of the ServiceNow platform by performing application maintenance, managing support for incidents related to ServiceNow applications, and contributing to ServiceNow software releases by delivering configuration tasks and features. The ServiceNow System Administrator has sound technical ability that enables the fulfillment of common configuration and maintenance tasks.


- Manages and resolves incidents against ServiceNow applications

- Performs routine maintenance to include performance monitoring and error identification / remediation

- Manages Update Set creation and migration

- Schedules and verifies instance clones

- Participates ServiceNow upgrade planning and execution

- Manages Instance Security, User/Group Access/Access Control Lists

- Contributes to ServiceNow releases

  • Adheres to internal standards, policies, and procedures

- Performs other duties as assigned



- Desired Certifications: ServiceNow Certified System Administrator, Certified ITIL Foundation v4,

- Required Education: BS degree in any of the following: Computer Science, Computer Engineering, Computer Information Systems, or Computer Systems Engineering or equivalent years of experience

- Knowledge of the principles, methods, and techniques used in ServiceNow development

- Enterprise and/or IT Service Management

- ServiceNow System Administration

- Minimum 2 Years of experience with Application Experience: Incident, Problem, Change Management, Knowledge, Service Catalog

- Knowledge of the principles, methods, and techniques used in ServiceNow systems administration and support

Desired Skills:

- Experience in JavaScript or related application development

- Experience with ServiceNow Development APIs

- Web Service Integration (API Web Services) experience

- LDAP Integration experience

- Single Sign-on configuration and administration

- SQL Experience Application

- Experience: ITSM, ITOM, ITBM, Asset Management (HAM/SAM), PPM a plus,

- ServiceNow Implementation Specialist Certified ServiceNow System Administration

Job Information Technology

Primary Location India-Maharashtra-Mumbai

Schedule: Full-time

Travel: No

Req ID: 221559